Refund Policy

At BlueDrop Solutions, we want you to be completely satisfied with your purchase. This Returns & Refunds Policy explains your rights and how we handle returns, exchanges, and refunds in line with UK consumer law.

• Under the Consumer Contracts Regulations 2013, you have the right to cancel your online purchase within 14 days of receiving your order, without giving a reason.

• To exercise this right, you must notify us in writing (by email or letter) within 14 days of receiving your order.

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Items such as filters, cartridges, and consumables must remain unopened for hygiene reasons.

• Customised or special-order items may not be eligible for return unless faulty.

• To initiate a return, contact us at contact@bluedropsolutions.co.uk with your order number and reason for return.

• We will provide you with return instructions.

• Unless the item is faulty or we sent the wrong item, you will be responsible for the cost of return shipping.

To qualify for a return:

• The item must be unused, in its original packaging, and in the same condition as when you received it.

• Items such as filters, cartridges, and consumables must remain unopened for hygiene reasons.

• Customised or special-order items may not be eligible for return unless faulty.

• Once we receive and inspect your return, we will notify you by email whether your refund has been approved.

• Approved refunds will be processed to your original payment method within 14 days.

• Shipping charges are non-refundable, except where we delivered the wrong or a faulty item.

• If you wish to exchange an item, please contact us at contact@bluedropsolutions.co.uk.

• Exchanges are subject to stock availability. If the item is not available, we will process a refund instead.

• If your order arrives faulty, damaged, or incorrect, please contact us within 48 hours of delivery with photos of the issue.

• We will arrange a replacement or refund at no additional cost to you.

Certain items cannot be returned, including:

• Opened filters, cartridges, or consumables (for hygiene reasons).

• Items not in their original packaging.

• Sale or clearance items (unless faulty).

If you have any questions about our Returns & Refunds Policy, please contact:

BlueDrop Solutions
Email: contact@bluedropsolutions.co.uk